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Your satisfaction is our priority. We stand behind the quality of every product we sell.
Last updated: February 19, 2026
At North Lucid, we are committed to delivering premium-quality products and an exceptional customer experience. We offer a 100% satisfaction guarantee on all orders. If you are not completely satisfied with your purchase for any valid reason, contact our support team within 7 calendar days of receiving your order and we will work to resolve the issue promptly — whether through a replacement shipment, store credit, or a full refund to your original payment method.
Email us at support@northlucid.com with your order number, the item(s) in question, and a brief description of the issue. Please include "Refund Request" in the subject line for faster processing.
For damaged, defective, or incorrect products, please include clear photographs showing the issue, the product packaging, and the shipping label. This helps us process your claim quickly and improve our quality control.
Our team will review your request within 24-48 hours and respond with a resolution. We may offer a full refund, partial refund, store credit, replacement shipment, or a combination depending on the circumstances.
Approved refunds are processed within 5-10 business days to the original payment method. Credit card refunds may take an additional 1-2 billing cycles to appear on your statement depending on your financial institution. Interac e-Transfer refunds are sent within 3 business days.
If you received an incorrect or defective product, we will ship a replacement at no additional cost to you. Replacement orders are prioritized and typically ship within 1 business day of approval. If the original product is no longer available, we will offer an equivalent product or a full refund at your choice.
For exchanges (different strain or weight), please place a new order and request a refund for the original. We do not currently support direct product exchanges due to the perishable nature of our products.
No Physical Returns Required: Due to the nature of our products and for health and safety reasons, we do not accept physical returns. All refund decisions are made based on photographic evidence, order details, and your account history. Please do not mail products back to us unless specifically instructed to do so.
Fraud Prevention: We reserve the right to deny refund requests that appear fraudulent, excessive, or that do not meet our eligibility criteria. Accounts with a pattern of repeated refund requests may be subject to review and potential suspension. We track refund history to maintain fair policies for all customers.
Promotional & Discounted Orders: Orders placed with promotional codes, gift cards, or during sale events are eligible for refunds. However, the refund amount will reflect the actual amount paid after discounts, not the original retail price.
Our support team is available Monday through Friday, 9 AM to 6 PM EST. We aim to respond to all inquiries within 24 hours.
support@northlucid.com
